Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 623 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling very late (b) saying thank you (c) shouting into the phone (d) not saying who you are
2. 2.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) noting key details (d) shouting into the phone
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) shouting into the phone (d) asking “Is now okay?”
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) asking “Is now okay?” (d) eating while talking
10. 10.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) stating why you called (d) speaking clearly
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) eating while talking (d) not saying who you are
14. 14.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
17. 17.Which of these is a rude phone habit? (a) shouting into the phone (b) saying your name (c) speaking clearly (d) greeting first
18. 18.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
20. 20.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
21. 21.True or false: “calling very late” is a polite phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) not saying who you are (d) saying thank you
25. 25.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) calling very late (d) stating why you called
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) shouting into the phone (d) calling very late
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) mumbling your name (d) greeting first
29. 29.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) chatting to others (d) eating while talking
30. 30.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
31. 31.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) a noisy background (d) hanging up suddenly
34. 34.True or false: “greeting first” is a rude phone habit. (a) False (b) True
35. 35.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
36. 36.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
39. 39.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) saying your name (d) hanging up suddenly
40. 40.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling

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