Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 624 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) a noisy background (d) saying your name
3. 3.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
5. 5.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
7. 7.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) calling very late (d) saying your name
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
11. 11.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
15. 15.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) eating while talking (d) stating why you called
17. 17.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) stating why you called (d) shouting into the phone
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) not saying who you are (d) greeting first
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) asking “Is now okay?” (d) saying your name
22. 22.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) calling at a fair time (d) chatting to others
23. 23.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
24. 24.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
25. 25.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
28. 28.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
29. 29.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) eating while talking (d) calling very late
30. 30.Which of these is a polite phone habit? (a) a noisy background (b) stating why you called (c) not saying who you are (d) calling very late
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) calling very late (d) shouting into the phone
32. 32.True or false: “greeting first” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) a noisy background (d) calling at a fair time
34. 34.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) a noisy background (d) hanging up suddenly
38. 38.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
39. 39.True or false: “saying your name” is a polite phone habit. (a) False (b) True
40. 40.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) calling at a fair time (d) saying your name

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