Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 625 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
2. 2.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
3. 3.True or false: “saying your name” is a rude phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) chatting to others (d) mumbling your name
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) not saying who you are (d) stating why you called
7. 7.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) saying your name (d) mumbling your name
8. 8.Which of these is a rude phone habit? (a) not saying who you are (b) greeting first (c) saying thank you (d) noting key details
9. 9.Which of these is a polite phone habit? (a) a noisy background (b) asking “Is now okay?” (c) mumbling your name (d) chatting to others
10. 10.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
11. 11.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
14. 14.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) not saying who you are (d) shouting into the phone
15. 15.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) not saying who you are (d) calling very late
16. 16.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
17. 17.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) chatting to others (d) greeting first
18. 18.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
19. 19.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) stating why you called (d) mumbling your name
20. 20.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) hanging up suddenly (d) a noisy background
22. 22.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) stating why you called (d) shouting into the phone
26. 26.Which of these is a rude phone habit? (a) eating while talking (b) saying thank you (c) saying your name (d) noting key details
27. 27.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
31. 31.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) greeting first (d) chatting to others
32. 32.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) greeting first (d) mumbling your name
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) not saying who you are (d) eating while talking
36. 36.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) calling very late (d) eating while talking
37. 37.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
38. 38.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) stating why you called (d) greeting first
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
40. 40.True or false: “calling very late” is a polite phone habit. (a) True (b) False

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