Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 626 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) calling at a fair time (d) a noisy background
2. 2.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) stating why you called (d) calling very late
3. 3.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) calling very late (d) calling at a fair time
5. 5.True or false: “calling very late” is a rude phone habit. (a) False (b) True
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
7. 7.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
8. 8.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
9. 9.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
12. 12.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
13. 13.True or false: “calling very late” is a polite phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
15. 15.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) speaking clearly (d) calling at a fair time
16. 16.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) not saying who you are (d) saying thank you
18. 18.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) a noisy background (d) chatting to others
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) saying your name (d) eating while talking
21. 21.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) shouting into the phone (d) greeting first
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) calling very late (d) calling at a fair time
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) asking “Is now okay?” (d) saying thank you
26. 26.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
27. 27.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) stating why you called (d) saying thank you
28. 28.True or false: “noting key details” is a rude phone habit. (a) True (b) False
29. 29.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) greeting first (d) hanging up suddenly
34. 34.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “greeting first” is a polite phone habit. (a) True (b) False
37. 37.Which of these is a polite phone habit? (a) not saying who you are (b) noting key details (c) eating while talking (d) mumbling your name
38. 38.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
39. 39.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
40. 40.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) calling very late (d) stating why you called

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