Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 627 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
2. 2.True or false: “calling very late” is a polite phone habit. (a) True (b) False
3. 3.True or false: “saying your name” is a rude phone habit. (a) False (b) True
4. 4.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
5. 5.True or false: “greeting first” is a rude phone habit. (a) False (b) True
6. 6.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) not saying who you are (d) saying thank you
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
10. 10.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
11. 11.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
12. 12.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) asking “Is now okay?” (d) saying your name
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) not saying who you are (d) stating why you called
14. 14.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) chatting to others (d) calling at a fair time
15. 15.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
16. 16.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
18. 18.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) calling very late (d) stating why you called
20. 20.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) mumbling your name (d) not saying who you are
22. 22.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) saying thank you (d) shouting into the phone
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) a noisy background (d) saying your name
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) a noisy background (d) calling very late
26. 26.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
27. 27.True or false: “noting key details” is a rude phone habit. (a) True (b) False
28. 28.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) noting key details (d) hanging up suddenly
29. 29.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) saying your name (d) calling at a fair time
30. 30.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
31. 31.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
33. 33.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) shouting into the phone (d) eating while talking
37. 37.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) hanging up suddenly (d) saying your name
38. 38.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) saying your name (d) shouting into the phone
39. 39.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) calling at a fair time (d) mumbling your name

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