Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 628 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) speaking clearly (b) chatting to others (c) hanging up suddenly (d) mumbling your name
2. 2.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) eating while talking (d) shouting into the phone
8. 8.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
9. 9.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) calling at a fair time (d) shouting into the phone
10. 10.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
11. 11.True or false: “saying your name” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) noting key details (d) hanging up suddenly
13. 13.Which of these is a polite phone habit? (a) noting key details (b) shouting into the phone (c) mumbling your name (d) hanging up suddenly
14. 14.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) hanging up suddenly (d) stating why you called
17. 17.True or false: “saying your name” is a polite phone habit. (a) False (b) True
18. 18.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) calling at a fair time (d) greeting first
19. 19.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
23. 23.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) eating while talking (d) saying thank you
24. 24.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
26. 26.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) stating why you called (d) speaking clearly
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) shouting into the phone (d) speaking clearly
29. 29.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
30. 30.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) chatting to others (d) saying your name
32. 32.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) a noisy background (d) not saying who you are
33. 33.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “noting key details” is a polite phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) hanging up suddenly (d) greeting first
37. 37.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) calling very late (d) greeting first
38. 38.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
39. 39.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
40. 40.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students