Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 629 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) noting key details (d) shouting into the phone
3. 3.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) saying your name (d) hanging up suddenly
5. 5.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) calling at a fair time (d) saying your name
6. 6.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
7. 7.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
8. 8.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
9. 9.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
10. 10.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
12. 12.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
14. 14.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) speaking clearly (d) stating why you called
17. 17.True or false: “saying your name” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
19. 19.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) saying your name (d) asking “Is now okay?”
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) not saying who you are (d) hanging up suddenly
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) noting key details (c) eating while talking (d) calling very late
24. 24.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) speaking clearly (d) eating while talking
25. 25.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) greeting first (d) shouting into the phone
26. 26.True or false: “noting key details” is a rude phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) calling very late (d) eating while talking
28. 28.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
30. 30.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) not saying who you are (d) saying thank you
31. 31.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) hanging up suddenly (d) saying your name
35. 35.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) speaking clearly (d) eating while talking
36. 36.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
37. 37.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
38. 38.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) mumbling your name (d) saying your name

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