Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 630 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) stating why you called (b) shouting into the phone (c) calling very late (d) mumbling your name
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) noting key details (d) stating why you called
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
7. 7.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) calling at a fair time (d) saying your name
9. 9.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) mumbling your name (d) a noisy background
10. 10.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
11. 11.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
12. 12.Which of these is a rude phone habit? (a) shouting into the phone (b) speaking clearly (c) calling at a fair time (d) stating why you called
13. 13.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
14. 14.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) noting key details (d) eating while talking
16. 16.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) mumbling your name (d) a noisy background
17. 17.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
18. 18.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) calling at a fair time (d) chatting to others
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) saying thank you (d) eating while talking
20. 20.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
22. 22.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) hanging up suddenly (d) greeting first
23. 23.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
24. 24.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
25. 25.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) calling at a fair time (d) saying your name
26. 26.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) stating why you called (d) a noisy background
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a rude phone habit? (a) calling very late (b) saying thank you (c) calling at a fair time (d) saying your name
33. 33.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
34. 34.True or false: “saying your name” is a rude phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) mumbling your name (d) speaking clearly
36. 36.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
37. 37.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
38. 38.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
39. 39.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True

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