Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 64 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) saying thank you (d) eating while talking
2. 2.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
3. 3.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
4. 4.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
9. 9.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) stating why you called (d) saying thank you
11. 11.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
12. 12.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
13. 13.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) shouting into the phone (d) saying your name
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) noting key details (d) calling at a fair time
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) asking “Is now okay?” (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) chatting to others (d) hanging up suddenly
19. 19.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) speaking clearly (d) mumbling your name
20. 20.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
21. 21.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) eating while talking (d) not saying who you are
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
24. 24.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
25. 25.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) greeting first (d) not saying who you are
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
30. 30.True or false: “calling very late” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) calling very late (d) shouting into the phone
32. 32.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) calling very late (d) a noisy background
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
37. 37.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
39. 39.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) greeting first (d) speaking clearly
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit

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