Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 631 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) mumbling your name (d) a noisy background
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a rude phone habit? (a) saying thank you (b) shouting into the phone (c) saying your name (d) speaking clearly
6. 6.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) saying thank you (d) hanging up suddenly
7. 7.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) stating why you called (d) calling at a fair time
8. 8.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “saying your name” is a rude phone habit. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) speaking clearly (d) not saying who you are
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) shouting into the phone (d) asking “Is now okay?”
14. 14.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) speaking clearly (d) asking “Is now okay?”
15. 15.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) calling at a fair time (d) eating while talking
16. 16.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
17. 17.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) calling at a fair time (d) eating while talking
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) hanging up suddenly (d) saying your name
19. 19.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
25. 25.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) mumbling your name (d) noting key details
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) saying your name (d) calling at a fair time
27. 27.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
28. 28.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) speaking clearly (d) eating while talking
31. 31.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) calling very late (d) a noisy background
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) chatting to others (d) stating why you called
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.True or false: “noting key details” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a polite phone habit? (a) a noisy background (b) asking “Is now okay?” (c) shouting into the phone (d) not saying who you are
37. 37.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
38. 38.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) a noisy background (d) shouting into the phone

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