Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 632 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
2. 2.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
3. 3.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
5. 5.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) calling at a fair time (d) greeting first
6. 6.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) a noisy background (d) asking “Is now okay?”
7. 7.True or false: “calling very late” is a polite phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
11. 11.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) stating why you called (d) calling at a fair time
13. 13.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) eating while talking (d) a noisy background
15. 15.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
16. 16.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) not saying who you are (d) asking “Is now okay?”
17. 17.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) mumbling your name (d) stating why you called
18. 18.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) greeting first (d) calling very late
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
21. 21.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
22. 22.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) greeting first (d) chatting to others
25. 25.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
27. 27.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
28. 28.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
30. 30.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) not saying who you are (d) a noisy background
31. 31.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) a noisy background (d) chatting to others
32. 32.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) chatting to others (d) speaking clearly
34. 34.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
36. 36.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
37. 37.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) a noisy background (d) calling at a fair time
39. 39.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) calling at a fair time (d) stating why you called
40. 40.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) saying your name (d) a noisy background

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