Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 633 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) greeting first (d) eating while talking
2. 2.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) not saying who you are (d) chatting to others
3. 3.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) greeting first (d) eating while talking
4. 4.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) eating while talking (d) calling at a fair time
7. 7.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) shouting into the phone (d) not saying who you are
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) saying your name (d) shouting into the phone
10. 10.True or false: “calling very late” is a rude phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
13. 13.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) not saying who you are (d) calling at a fair time
14. 14.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) calling at a fair time (d) not saying who you are
15. 15.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) greeting first (d) saying thank you
16. 16.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
17. 17.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
21. 21.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
22. 22.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) greeting first (d) hanging up suddenly
23. 23.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) asking “Is now okay?” (d) chatting to others
25. 25.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) saying thank you (d) mumbling your name
26. 26.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) mumbling your name (d) eating while talking
27. 27.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) saying thank you (d) mumbling your name
28. 28.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) asking “Is now okay?” (d) saying thank you
29. 29.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) a noisy background (d) asking “Is now okay?”
30. 30.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
32. 32.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
33. 33.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
34. 34.Which of these is a polite phone habit? (a) noting key details (b) mumbling your name (c) calling very late (d) eating while talking
35. 35.True or false: “saying your name” is a polite phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) chatting to others (d) stating why you called
37. 37.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
38. 38.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) asking “Is now okay?” (d) eating while talking
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
40. 40.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit

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