Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 634 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
2. 2.Which of these is a rude phone habit? (a) calling at a fair time (b) hanging up suddenly (c) saying your name (d) noting key details
3. 3.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
5. 5.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) calling very late (d) not saying who you are
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) saying your name (d) mumbling your name
7. 7.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
8. 8.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
9. 9.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
12. 12.Which of these is a polite phone habit? (a) saying your name (b) chatting to others (c) calling very late (d) not saying who you are
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) asking “Is now okay?” (d) calling very late
15. 15.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) chatting to others (d) stating why you called
16. 16.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
20. 20.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) stating why you called (d) hanging up suddenly
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) speaking clearly (d) mumbling your name
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) hanging up suddenly (d) greeting first
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) a noisy background (d) greeting first
28. 28.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
29. 29.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) chatting to others (d) calling very late
30. 30.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
31. 31.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) asking “Is now okay?” (d) stating why you called
35. 35.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
37. 37.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
39. 39.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) shouting into the phone (d) saying thank you

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