Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 635 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) greeting first (d) hanging up suddenly
2. 2.Which of these is a rude phone habit? (a) noting key details (b) a noisy background (c) saying thank you (d) asking “Is now okay?”
3. 3.🔍 Which is the odd one out? (a) noting key details (b) chatting to others (c) a noisy background (d) mumbling your name
4. 4.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) not saying who you are (d) asking “Is now okay?”
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) calling very late (d) chatting to others
6. 6.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
7. 7.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
8. 8.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
10. 10.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) not saying who you are (d) noting key details
11. 11.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) shouting into the phone (d) asking “Is now okay?”
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
14. 14.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) asking “Is now okay?” (d) hanging up suddenly
15. 15.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
16. 16.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) noting key details (d) greeting first
18. 18.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) not saying who you are (d) saying thank you
22. 22.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) noting key details (d) saying your name
24. 24.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
25. 25.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) eating while talking (d) saying thank you
26. 26.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
27. 27.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
28. 28.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) mumbling your name (d) calling very late
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) greeting first (d) calling very late
30. 30.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) shouting into the phone (d) asking “Is now okay?”
31. 31.True or false: “saying your name” is a rude phone habit. (a) False (b) True
32. 32.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) a noisy background (d) eating while talking
35. 35.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
36. 36.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
40. 40.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit

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