Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 636 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) stating why you called (b) a noisy background (c) speaking clearly (d) noting key details
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
5. 5.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
6. 6.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) greeting first (d) stating why you called
8. 8.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) stating why you called (d) asking “Is now okay?”
9. 9.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
10. 10.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) saying your name (d) mumbling your name
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) hanging up suddenly (d) calling at a fair time
12. 12.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
13. 13.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) asking “Is now okay?” (d) stating why you called
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) saying thank you (d) chatting to others
17. 17.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
19. 19.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) eating while talking (d) not saying who you are
21. 21.Which of these is a rude phone habit? (a) shouting into the phone (b) speaking clearly (c) saying your name (d) calling at a fair time
22. 22.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
23. 23.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) eating while talking (d) saying your name
25. 25.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) calling at a fair time (d) not saying who you are
27. 27.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) saying your name (d) eating while talking
29. 29.Which of these is a polite phone habit? (a) greeting first (b) shouting into the phone (c) hanging up suddenly (d) chatting to others
30. 30.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) mumbling your name (d) not saying who you are
31. 31.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) a noisy background (d) not saying who you are
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
33. 33.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) calling at a fair time (d) a noisy background
35. 35.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
36. 36.True or false: “saying your name” is a polite phone habit. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) stating why you called (d) asking “Is now okay?”
38. 38.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
40. 40.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit

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