Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 637 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
4. 4.Which of these is a rude phone habit? (a) noting key details (b) a noisy background (c) greeting first (d) saying thank you
5. 5.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) chatting to others (d) saying thank you
6. 6.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) shouting into the phone (d) saying thank you
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) mumbling your name (d) chatting to others
11. 11.True or false: “greeting first” is a rude phone habit. (a) True (b) False
12. 12.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) a noisy background (d) greeting first
13. 13.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
16. 16.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) greeting first (d) eating while talking
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) stating why you called (c) chatting to others (d) not saying who you are
19. 19.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
21. 21.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
22. 22.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) not saying who you are (d) noting key details
23. 23.True or false: “calling very late” is a rude phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) hanging up suddenly (d) greeting first
25. 25.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) noting key details (d) mumbling your name
26. 26.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
27. 27.True or false: “saying your name” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) asking “Is now okay?” (d) eating while talking
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
30. 30.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) noting key details (d) calling very late
32. 32.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
33. 33.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) mumbling your name (d) calling at a fair time
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) mumbling your name (d) saying your name
35. 35.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
36. 36.True or false: “greeting first” is a polite phone habit. (a) False (b) True
37. 37.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) a noisy background (d) not saying who you are
39. 39.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
40. 40.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely

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