Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 638 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) a noisy background (d) calling at a fair time
2. 2.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) calling at a fair time (d) noting key details
3. 3.True or false: “calling very late” is a polite phone habit. (a) True (b) False
4. 4.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) eating while talking (d) calling very late
5. 5.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
11. 11.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) calling very late (d) saying your name
12. 12.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
13. 13.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
14. 14.True or false: “noting key details” is a rude phone habit. (a) False (b) True
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) eating while talking (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) eating while talking (d) chatting to others
17. 17.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
19. 19.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
20. 20.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) saying your name (d) calling very late
21. 21.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) a noisy background (d) noting key details
22. 22.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
24. 24.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
25. 25.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
26. 26.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
27. 27.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) eating while talking (d) saying thank you
28. 28.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) a noisy background (d) hanging up suddenly
29. 29.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) mumbling your name (d) speaking clearly
32. 32.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) chatting to others (d) noting key details
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) greeting first (d) eating while talking
36. 36.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) stating why you called (d) greeting first
37. 37.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) stating why you called (d) hanging up suddenly
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
39. 39.Which of these is a rude phone habit? (a) shouting into the phone (b) speaking clearly (c) greeting first (d) stating why you called
40. 40.True or false: “eating while talking” is a polite phone habit. (a) False (b) True

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