Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 639 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
2. 2.Which of these is a polite phone habit? (a) a noisy background (b) calling at a fair time (c) eating while talking (d) mumbling your name
3. 3.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.True or false: “calling very late” is a polite phone habit. (a) True (b) False
7. 7.Which of these is a polite phone habit? (a) saying thank you (b) mumbling your name (c) hanging up suddenly (d) chatting to others
8. 8.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) eating while talking (d) speaking clearly
11. 11.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
12. 12.True or false: “greeting first” is a rude phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
16. 16.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) stating why you called (d) not saying who you are
17. 17.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) calling very late (d) calling at a fair time
20. 20.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
21. 21.True or false: “saying your name” is a rude phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
23. 23.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
25. 25.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
26. 26.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) chatting to others (d) greeting first
27. 27.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) eating while talking (d) calling at a fair time
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) chatting to others (d) noting key details
29. 29.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) saying thank you (d) eating while talking
32. 32.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) noting key details (d) calling very late
33. 33.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
34. 34.True or false: “calling very late” is a rude phone habit. (a) False (b) True
35. 35.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
37. 37.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) eating while talking (d) mumbling your name
38. 38.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
39. 39.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
40. 40.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off

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