Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 640 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
3. 3.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) stating why you called (d) mumbling your name
5. 5.True or false: “saying your name” is a rude phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) saying your name (d) asking “Is now okay?”
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) saying thank you (d) hanging up suddenly
9. 9.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) calling at a fair time (d) asking “Is now okay?”
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
11. 11.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) a noisy background (d) stating why you called
12. 12.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
13. 13.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) speaking clearly (d) asking “Is now okay?”
14. 14.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
15. 15.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) calling very late (d) chatting to others
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) noting key details (d) asking “Is now okay?”
17. 17.True or false: “greeting first” is a rude phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
20. 20.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) mumbling your name (d) eating while talking
21. 21.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) saying your name
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
27. 27.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) eating while talking (d) saying your name
28. 28.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) saying thank you (d) hanging up suddenly
30. 30.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) saying your name (d) calling very late
31. 31.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
32. 32.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
34. 34.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
35. 35.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) shouting into the phone (d) mumbling your name
36. 36.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
37. 37.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
38. 38.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
39. 39.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) not saying who you are (d) shouting into the phone

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students