Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 65 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
2. 2.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) mumbling your name (d) saying thank you
3. 3.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
4. 4.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
5. 5.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
6. 6.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) hanging up suddenly (d) greeting first
7. 7.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) asking “Is now okay?” (d) saying your name
8. 8.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
10. 10.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) asking “Is now okay?” (d) shouting into the phone
11. 11.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
15. 15.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) shouting into the phone (d) speaking clearly
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) saying thank you (d) a noisy background
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) greeting first (d) eating while talking
19. 19.Which of these is a rude phone habit? (a) noting key details (b) a noisy background (c) stating why you called (d) greeting first
20. 20.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) greeting first
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) a noisy background (d) chatting to others
24. 24.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
26. 26.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “saying your name” is a polite phone habit. (a) False (b) True
29. 29.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) calling at a fair time (d) eating while talking
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) calling very late (d) speaking clearly
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) chatting to others (d) noting key details
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) saying your name (d) mumbling your name
34. 34.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
35. 35.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) shouting into the phone (d) saying thank you
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) not saying who you are (d) eating while talking
38. 38.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
39. 39.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students