Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 641 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
3. 3.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) chatting to others (b) saying thank you (c) a noisy background (d) calling very late
8. 8.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) a noisy background (d) saying thank you
9. 9.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) greeting first (d) a noisy background
10. 10.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) greeting first (d) saying your name
11. 11.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
12. 12.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
13. 13.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a rude phone habit? (a) not saying who you are (b) stating why you called (c) calling at a fair time (d) greeting first
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
16. 16.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
17. 17.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a rude phone habit? (a) shouting into the phone (b) greeting first (c) saying thank you (d) asking “Is now okay?”
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) eating while talking (d) calling at a fair time
20. 20.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
21. 21.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) asking “Is now okay?” (d) shouting into the phone
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) speaking clearly (d) mumbling your name
23. 23.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) not saying who you are (d) shouting into the phone
24. 24.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) stating why you called (d) noting key details
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) calling at a fair time (d) calling very late
28. 28.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) calling very late (d) speaking clearly
30. 30.True or false: “calling very late” is a polite phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) not saying who you are (d) a noisy background
32. 32.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
33. 33.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
36. 36.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) hanging up suddenly (d) greeting first
37. 37.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) greeting first (d) eating while talking
38. 38.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) calling very late (d) mumbling your name
39. 39.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) not saying who you are (d) chatting to others
40. 40.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) stating why you called (d) calling very late

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