Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 642 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
2. 2.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
3. 3.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
4. 4.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
5. 5.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) mumbling your name (d) stating why you called
6. 6.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) noting key details (d) a noisy background
9. 9.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
10. 10.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) shouting into the phone (d) noting key details
11. 11.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
13. 13.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) calling at a fair time (d) shouting into the phone
14. 14.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
15. 15.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) not saying who you are (d) asking “Is now okay?”
16. 16.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
17. 17.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
18. 18.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) asking “Is now okay?” (d) eating while talking
19. 19.Which of these is a rude phone habit? (a) speaking clearly (b) chatting to others (c) calling at a fair time (d) stating why you called
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) calling at a fair time (d) mumbling your name
21. 21.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
22. 22.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
23. 23.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
26. 26.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) eating while talking (d) greeting first
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) not saying who you are (d) saying your name
28. 28.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
30. 30.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) hanging up suddenly (d) noting key details
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
33. 33.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) calling at a fair time (d) calling very late
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “saying your name” is a rude phone habit. (a) True (b) False
37. 37.True or false: “calling very late” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) speaking clearly (d) shouting into the phone
40. 40.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling

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