Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 643 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
3. 3.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
6. 6.True or false: “noting key details” is a rude phone habit. (a) False (b) True
7. 7.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) calling very late (d) chatting to others
8. 8.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) calling at a fair time (d) speaking clearly
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
12. 12.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
13. 13.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) chatting to others (d) not saying who you are
15. 15.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) a noisy background (d) greeting first
16. 16.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) calling very late (d) eating while talking
17. 17.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) hanging up suddenly (d) stating why you called
18. 18.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
22. 22.True or false: “saying your name” is a polite phone habit. (a) False (b) True
23. 23.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) chatting to others (b) speaking clearly (c) saying your name (d) stating why you called
25. 25.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) asking “Is now okay?” (d) noting key details
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) noting key details (c) eating while talking (d) mumbling your name
27. 27.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
28. 28.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) not saying who you are (d) saying thank you
29. 29.Which of these is a rude phone habit? (a) calling very late (b) saying your name (c) stating why you called (d) greeting first
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) mumbling your name (d) greeting first
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) greeting first (d) calling at a fair time
32. 32.Which of these is a polite phone habit? (a) calling very late (b) saying thank you (c) hanging up suddenly (d) eating while talking
33. 33.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) greeting first (d) stating why you called
34. 34.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) shouting into the phone (d) eating while talking
35. 35.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
38. 38.True or false: “saying your name” is a rude phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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