Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 644 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) speaking clearly (d) asking “Is now okay?”
2. 2.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
3. 3.Which of these is a polite phone habit? (a) saying your name (b) a noisy background (c) chatting to others (d) calling very late
4. 4.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) not saying who you are (d) hanging up suddenly
5. 5.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) shouting into the phone (d) calling at a fair time
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) a noisy background (c) saying your name (d) greeting first
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
8. 8.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
10. 10.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
11. 11.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
12. 12.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
13. 13.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) chatting to others (d) noting key details
14. 14.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) hanging up suddenly (d) greeting first
15. 15.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
17. 17.True or false: “calling very late” is a rude phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
20. 20.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
22. 22.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
23. 23.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) shouting into the phone (d) greeting first
24. 24.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
26. 26.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) chatting to others (d) greeting first
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) shouting into the phone (d) speaking clearly
33. 33.True or false: “greeting first” is a rude phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) not saying who you are (d) hanging up suddenly
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) hanging up suddenly (d) greeting first
36. 36.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) shouting into the phone (d) hanging up suddenly
37. 37.Which of these is a rude phone habit? (a) hanging up suddenly (b) greeting first (c) noting key details (d) saying thank you
38. 38.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) calling very late (d) stating why you called
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) speaking clearly (d) mumbling your name
40. 40.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) stating why you called (d) not saying who you are

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