Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 645 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) noting key details (c) not saying who you are (d) mumbling your name
2. 2.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) hanging up suddenly (d) asking “Is now okay?”
3. 3.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) calling very late (d) saying thank you
5. 5.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) calling very late (d) saying your name
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) mumbling your name (d) hanging up suddenly
7. 7.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
8. 8.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
9. 9.Which of these is a rude phone habit? (a) eating while talking (b) saying thank you (c) greeting first (d) asking “Is now okay?”
10. 10.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
11. 11.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
12. 12.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) calling very late (d) saying thank you
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
15. 15.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
16. 16.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) noting key details (d) hanging up suddenly
18. 18.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) a noisy background (d) calling at a fair time
19. 19.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
20. 20.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
21. 21.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) stating why you called (d) saying your name
23. 23.True or false: “greeting first” is a rude phone habit. (a) True (b) False
24. 24.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) saying your name (d) greeting first
26. 26.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
27. 27.True or false: “saying your name” is a rude phone habit. (a) True (b) False
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) hanging up suddenly (d) greeting first
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) greeting first (d) shouting into the phone
32. 32.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) greeting first (d) mumbling your name
36. 36.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) a noisy background (d) saying thank you
37. 37.Which of these is a polite phone habit? (a) saying your name (b) shouting into the phone (c) a noisy background (d) calling very late
38. 38.True or false: “calling very late” is a polite phone habit. (a) True (b) False
39. 39.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) chatting to others (d) shouting into the phone
40. 40.True or false: “noting key details” is a rude phone habit. (a) False (b) True

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