Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 646 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) greeting first (c) chatting to others (d) calling very late
2. 2.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) calling at a fair time (d) eating while talking
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) mumbling your name (d) speaking clearly
6. 6.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
7. 7.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) shouting into the phone (d) not saying who you are
8. 8.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
9. 9.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) asking “Is now okay?” (d) mumbling your name
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) saying your name (d) shouting into the phone
11. 11.True or false: “noting key details” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
13. 13.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
14. 14.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
15. 15.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
16. 16.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) saying thank you (d) greeting first
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) a noisy background (d) speaking clearly
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
20. 20.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
21. 21.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) stating why you called (d) mumbling your name
22. 22.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
25. 25.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) saying thank you (d) eating while talking
26. 26.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
27. 27.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “saying your name” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) a noisy background (d) not saying who you are
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
33. 33.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) shouting into the phone (d) speaking clearly
34. 34.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) chatting to others (d) asking “Is now okay?”
35. 35.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
36. 36.True or false: “greeting first” is a polite phone habit. (a) True (b) False
37. 37.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
38. 38.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
39. 39.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students