Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 647 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
2. 2.Which of these is a rude phone habit? (a) calling very late (b) greeting first (c) saying thank you (d) noting key details
3. 3.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) shouting into the phone (d) saying your name
4. 4.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
5. 5.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
6. 6.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
7. 7.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
8. 8.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
9. 9.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) hanging up suddenly (d) greeting first
10. 10.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) mumbling your name (d) speaking clearly
11. 11.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) saying thank you (d) a noisy background
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
17. 17.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) not saying who you are (d) speaking clearly
18. 18.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) noting key details (d) calling very late
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
20. 20.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
21. 21.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
22. 22.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
25. 25.True or false: “saying your name” is a rude phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
27. 27.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) greeting first (d) eating while talking
28. 28.True or false: “greeting first” is a polite phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) a noisy background (d) eating while talking
30. 30.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
31. 31.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
38. 38.True or false: “saying your name” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) noting key details (d) calling at a fair time
40. 40.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer

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