Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 648 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
2. 2.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
3. 3.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
4. 4.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) noting key details (d) mumbling your name
5. 5.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
7. 7.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “calling very late” is a rude phone habit. (a) True (b) False
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) stating why you called (d) not saying who you are
11. 11.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
12. 12.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) eating while talking (d) stating why you called
13. 13.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) stating why you called (d) greeting first
14. 14.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
15. 15.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) calling very late (d) saying thank you
16. 16.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
17. 17.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
18. 18.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
19. 19.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
20. 20.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) chatting to others (d) saying thank you
23. 23.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.Which of these is a rude phone habit? (a) hanging up suddenly (b) calling at a fair time (c) asking “Is now okay?” (d) greeting first
27. 27.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) shouting into the phone (d) not saying who you are
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) chatting to others (d) saying your name
29. 29.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
32. 32.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) hanging up suddenly (d) calling at a fair time
34. 34.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) saying your name (d) not saying who you are
35. 35.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
36. 36.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
38. 38.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) greeting first (d) hanging up suddenly
40. 40.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) hanging up suddenly (d) chatting to others

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