Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 649 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
4. 4.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
5. 5.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
6. 6.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) saying your name (d) calling very late
7. 7.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) a noisy background (d) shouting into the phone
8. 8.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) noting key details (d) stating why you called
9. 9.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) a noisy background (d) eating while talking
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
13. 13.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) speaking clearly (d) chatting to others
14. 14.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) a noisy background (d) calling at a fair time
17. 17.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) a noisy background (d) noting key details
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) eating while talking (d) calling at a fair time
19. 19.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) eating while talking (d) calling at a fair time
20. 20.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
21. 21.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
22. 22.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) asking “Is now okay?” (d) calling at a fair time
25. 25.True or false: “greeting first” is a polite phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) a noisy background (d) noting key details
27. 27.Which of these is a rude phone habit? (a) a noisy background (b) noting key details (c) saying thank you (d) asking “Is now okay?”
28. 28.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
29. 29.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) chatting to others (d) greeting first
30. 30.True or false: “saying your name” is a rude phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) mumbling your name (d) noting key details
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) shouting into the phone (d) stating why you called
33. 33.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
34. 34.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
36. 36.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) asking “Is now okay?” (d) shouting into the phone
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
40. 40.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud

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