Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 650 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
3. 3.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
4. 4.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
5. 5.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) shouting into the phone (d) noting key details
6. 6.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
7. 7.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) speaking clearly (d) stating why you called
8. 8.True or false: “calling very late” is a rude phone habit. (a) True (b) False
9. 9.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) greeting first (d) stating why you called
11. 11.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) mumbling your name (d) asking “Is now okay?”
13. 13.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
14. 14.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) eating while talking (d) saying thank you
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) a noisy background (d) greeting first
16. 16.Which of these is a polite phone habit? (a) shouting into the phone (b) saying thank you (c) calling very late (d) mumbling your name
17. 17.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) a noisy background (d) stating why you called
18. 18.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) mumbling your name (d) speaking clearly
19. 19.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
22. 22.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) stating why you called (d) calling very late
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) calling very late (d) saying thank you
25. 25.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) noting key details (d) stating why you called
26. 26.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
28. 28.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
29. 29.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
30. 30.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) mumbling your name (d) stating why you called
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) mumbling your name (d) saying thank you
34. 34.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) stating why you called (d) mumbling your name
35. 35.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) chatting to others (d) eating while talking
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
38. 38.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
39. 39.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
40. 40.True or false: “noting key details” is a rude phone habit. (a) False (b) True

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