Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 66 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
2. 2.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) calling at a fair time (d) hanging up suddenly
4. 4.Which of these is a rude phone habit? (a) eating while talking (b) asking “Is now okay?” (c) noting key details (d) saying your name
5. 5.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) a noisy background (d) speaking clearly
8. 8.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) greeting first (d) calling very late
10. 10.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
11. 11.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
12. 12.True or false: “noting key details” is a rude phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
14. 14.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
15. 15.Which of these is a polite phone habit? (a) calling very late (b) saying thank you (c) hanging up suddenly (d) eating while talking
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
17. 17.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) a noisy background (d) saying thank you
19. 19.Which of these is a polite phone habit? (a) stating why you called (b) shouting into the phone (c) mumbling your name (d) eating while talking
20. 20.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) greeting first (d) noting key details
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
25. 25.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
26. 26.True or false: “saying your name” is a rude phone habit. (a) False (b) True
27. 27.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
28. 28.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) shouting into the phone (d) calling at a fair time
29. 29.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) speaking clearly (d) eating while talking
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) hanging up suddenly (d) stating why you called
32. 32.True or false: “noting key details” is a polite phone habit. (a) False (b) True
33. 33.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
34. 34.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) greeting first (d) shouting into the phone
35. 35.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
36. 36.Which of these is a polite phone habit? (a) greeting first (b) shouting into the phone (c) not saying who you are (d) calling very late
37. 37.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
39. 39.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) hanging up suddenly (d) not saying who you are
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) speaking clearly (d) not saying who you are

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