Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 651 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) chatting to others (d) a noisy background
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) not saying who you are (d) chatting to others
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “greeting first” is a polite phone habit. (a) False (b) True
5. 5.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) eating while talking (d) speaking clearly
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) noting key details (d) calling very late
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
8. 8.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
9. 9.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
13. 13.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) hanging up suddenly (d) mumbling your name
14. 14.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
15. 15.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
16. 16.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
18. 18.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
19. 19.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) mumbling your name (d) eating while talking
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) noting key details (d) shouting into the phone
23. 23.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) asking “Is now okay?” (d) greeting first
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) shouting into the phone (d) eating while talking
25. 25.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
26. 26.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) stating why you called (d) saying your name
30. 30.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) saying your name (d) stating why you called
31. 31.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
34. 34.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
35. 35.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
39. 39.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
40. 40.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling

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