Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 652 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
3. 3.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
4. 4.True or false: “calling very late” is a rude phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) stating why you called (d) speaking clearly
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) saying thank you (d) calling very late
10. 10.True or false: “greeting first” is a polite phone habit. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) chatting to others (d) asking “Is now okay?”
12. 12.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) mumbling your name (d) a noisy background
13. 13.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) mumbling your name (d) a noisy background
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
15. 15.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
16. 16.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
18. 18.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) a noisy background (d) saying your name
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) hanging up suddenly (d) saying your name
21. 21.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) greeting first (d) calling very late
22. 22.True or false: “calling very late” is a polite phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
25. 25.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) chatting to others (d) noting key details
26. 26.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) calling at a fair time (d) hanging up suddenly
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) not saying who you are (d) greeting first
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) noting key details (d) calling at a fair time
31. 31.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
32. 32.True or false: “saying your name” is a rude phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
34. 34.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
35. 35.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) hanging up suddenly (d) saying your name
39. 39.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
40. 40.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) stating why you called (d) chatting to others

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