Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 653 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
2. 2.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) speaking clearly (d) not saying who you are
4. 4.Which of these is a polite phone habit? (a) noting key details (b) hanging up suddenly (c) chatting to others (d) not saying who you are
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
7. 7.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
8. 8.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) calling very late (d) speaking clearly
10. 10.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
12. 12.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
13. 13.True or false: “saying your name” is a polite phone habit. (a) True (b) False
14. 14.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
16. 16.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
17. 17.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
20. 20.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
21. 21.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
22. 22.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) mumbling your name (d) saying your name
23. 23.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
24. 24.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) eating while talking (d) stating why you called
27. 27.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) mumbling your name (d) chatting to others
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) speaking clearly (d) a noisy background
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
32. 32.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
33. 33.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
34. 34.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
35. 35.True or false: “greeting first” is a polite phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) eating while talking (d) stating why you called
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
38. 38.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) noting key details (d) chatting to others
40. 40.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question

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