Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 654 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) saying your name (d) calling very late
2. 2.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
5. 5.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) greeting first (d) calling very late
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
7. 7.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) saying thank you (d) mumbling your name
9. 9.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) speaking clearly (d) eating while talking
10. 10.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) mumbling your name (d) stating why you called
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
13. 13.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) saying thank you (d) not saying who you are
14. 14.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) speaking clearly (d) chatting to others
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) saying thank you (d) stating why you called
20. 20.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) eating while talking (d) a noisy background
22. 22.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
23. 23.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) greeting first (d) asking “Is now okay?”
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “saying your name” is a rude phone habit. (a) False (b) True
26. 26.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
27. 27.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
28. 28.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) greeting first (d) hanging up suddenly
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
35. 35.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) calling at a fair time (d) shouting into the phone
38. 38.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) noting key details (d) speaking clearly
39. 39.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students