Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 655 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) mumbling your name (d) noting key details
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
4. 4.Which of these is a polite phone habit? (a) saying thank you (b) shouting into the phone (c) not saying who you are (d) eating while talking
5. 5.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
6. 6.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
7. 7.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) shouting into the phone (d) saying thank you
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) calling very late (d) saying your name
11. 11.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
12. 12.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
13. 13.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) shouting into the phone (b) stating why you called (c) hanging up suddenly (d) chatting to others
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) calling very late (d) saying your name
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
19. 19.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) chatting to others (d) not saying who you are
22. 22.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
23. 23.True or false: “calling very late” is a rude phone habit. (a) True (b) False
24. 24.True or false: “greeting first” is a rude phone habit. (a) True (b) False
25. 25.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) mumbling your name (d) shouting into the phone
26. 26.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) calling very late (d) noting key details
29. 29.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
31. 31.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
32. 32.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
33. 33.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
34. 34.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) stating why you called (d) a noisy background
36. 36.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) noting key details (d) calling at a fair time
37. 37.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) mumbling your name (d) calling at a fair time
39. 39.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) chatting to others (d) greeting first
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit

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