Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 656 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
2. 2.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
3. 3.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) saying thank you (d) greeting first
4. 4.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) calling at a fair time (d) saying thank you
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) asking “Is now okay?” (d) eating while talking
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) saying your name (d) calling at a fair time
8. 8.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) speaking clearly (d) chatting to others
9. 9.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
10. 10.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) calling at a fair time (d) calling very late
11. 11.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
12. 12.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) greeting first (d) eating while talking
14. 14.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) saying thank you (d) hanging up suddenly
15. 15.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) eating while talking (d) shouting into the phone
18. 18.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
19. 19.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
20. 20.Which of these is a rude phone habit? (a) hanging up suddenly (b) greeting first (c) stating why you called (d) speaking clearly
21. 21.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
25. 25.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
26. 26.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) eating while talking (d) calling very late
27. 27.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) not saying who you are (b) speaking clearly (c) eating while talking (d) hanging up suddenly
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) mumbling your name (d) calling at a fair time
30. 30.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
31. 31.Which of these is a polite phone habit? (a) stating why you called (b) shouting into the phone (c) a noisy background (d) chatting to others
32. 32.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
34. 34.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
35. 35.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
36. 36.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
37. 37.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) chatting to others (d) greeting first
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit

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