Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 657 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
3. 3.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
4. 4.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
5. 5.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) stating why you called (d) not saying who you are
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
9. 9.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) saying thank you (d) hanging up suddenly
12. 12.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) calling at a fair time (d) calling very late
13. 13.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
14. 14.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) hanging up suddenly (d) noting key details
15. 15.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) stating why you called (d) saying your name
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
17. 17.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
18. 18.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
22. 22.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
23. 23.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
24. 24.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) not saying who you are (d) eating while talking
25. 25.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
26. 26.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) greeting first (d) hanging up suddenly
28. 28.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) speaking clearly (d) not saying who you are
29. 29.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) noting key details (d) eating while talking
30. 30.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) eating while talking (d) chatting to others
31. 31.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
34. 34.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) a noisy background (d) shouting into the phone
35. 35.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) asking “Is now okay?” (d) eating while talking
36. 36.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) greeting first (d) shouting into the phone
37. 37.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
38. 38.Which of these is a rude phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) stating why you called (d) greeting first
39. 39.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name

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