Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 658 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) saying your name (d) mumbling your name
3. 3.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) greeting first (d) a noisy background
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) asking “Is now okay?” (d) a noisy background
7. 7.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
9. 9.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) asking “Is now okay?” (d) hanging up suddenly
12. 12.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
13. 13.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) a noisy background (d) saying your name
16. 16.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) not saying who you are (d) chatting to others
17. 17.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) shouting into the phone (d) calling very late
18. 18.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) eating while talking (d) not saying who you are
19. 19.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) not saying who you are (d) greeting first
20. 20.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) saying your name (d) hanging up suddenly
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
24. 24.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
26. 26.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) chatting to others (d) noting key details
30. 30.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “saying your name” is a polite phone habit. (a) True (b) False
35. 35.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
36. 36.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
37. 37.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
38. 38.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) saying thank you (d) not saying who you are

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students