Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 659 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) greeting first (d) chatting to others
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) calling very late (d) mumbling your name
5. 5.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
6. 6.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) saying your name (d) saying thank you
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
9. 9.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) eating while talking (d) stating why you called
10. 10.Which of these is a rude phone habit? (a) calling at a fair time (b) shouting into the phone (c) noting key details (d) saying your name
11. 11.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) calling very late (d) shouting into the phone
13. 13.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) stating why you called (d) noting key details
14. 14.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “calling very late” is a rude phone habit. (a) False (b) True
17. 17.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
18. 18.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
19. 19.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
21. 21.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
22. 22.Which of these is a polite phone habit? (a) saying your name (b) not saying who you are (c) chatting to others (d) shouting into the phone
23. 23.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) eating while talking (d) asking “Is now okay?”
25. 25.True or false: “greeting first” is a polite phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) calling at a fair time (d) eating while talking
27. 27.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
28. 28.Which of these is a rude phone habit? (a) saying thank you (b) mumbling your name (c) speaking clearly (d) asking “Is now okay?”
29. 29.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) speaking clearly (d) hanging up suddenly
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) stating why you called (d) mumbling your name
31. 31.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) calling at a fair time (d) speaking clearly
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) speaking clearly (d) eating while talking
33. 33.True or false: “noting key details” is a rude phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) not saying who you are (d) greeting first
35. 35.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) shouting into the phone (d) calling at a fair time
36. 36.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
37. 37.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) shouting into the phone (d) stating why you called
38. 38.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) calling very late (d) greeting first
39. 39.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) calling very late (d) stating why you called
40. 40.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students