Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 660 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
2. 2.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
3. 3.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
4. 4.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) hanging up suddenly (d) noting key details
5. 5.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
7. 7.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) speaking clearly (d) chatting to others
8. 8.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
9. 9.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) not saying who you are (d) hanging up suddenly
10. 10.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) greeting first (d) hanging up suddenly
13. 13.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying thank you (d) hanging up suddenly
14. 14.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) not saying who you are (d) noting key details
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) speaking clearly (d) noting key details
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
19. 19.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) stating why you called (d) saying your name
20. 20.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) eating while talking (d) chatting to others
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
24. 24.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
27. 27.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
28. 28.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
29. 29.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) speaking clearly (d) asking “Is now okay?”
31. 31.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) not saying who you are (d) calling at a fair time
32. 32.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
33. 33.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) chatting to others (d) calling very late
34. 34.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
37. 37.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
39. 39.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) a noisy background (d) stating why you called

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