Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 67 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) saying thank you (d) noting key details
2. 2.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) not saying who you are (d) hanging up suddenly
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) shouting into the phone (d) stating why you called
4. 4.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) chatting to others (d) calling at a fair time
5. 5.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
6. 6.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) mumbling your name (d) saying thank you
8. 8.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) mumbling your name (d) shouting into the phone
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) asking “Is now okay?” (d) a noisy background
10. 10.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
11. 11.True or false: “noting key details” is a rude phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
14. 14.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) calling at a fair time (d) eating while talking
15. 15.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) calling at a fair time (d) calling very late
16. 16.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying your name (c) noting key details (d) stating why you called
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) asking “Is now okay?” (d) saying your name
20. 20.Which of these is a polite phone habit? (a) greeting first (b) mumbling your name (c) calling very late (d) chatting to others
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
27. 27.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
30. 30.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
31. 31.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
33. 33.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
34. 34.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) noting key details (d) saying your name
35. 35.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) not saying who you are (d) shouting into the phone
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
37. 37.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) stating why you called (d) mumbling your name
39. 39.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
40. 40.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False

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