Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 661 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) shouting into the phone (d) stating why you called
2. 2.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
3. 3.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
4. 4.True or false: “greeting first” is a rude phone habit. (a) True (b) False
5. 5.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
6. 6.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) eating while talking (d) speaking clearly
7. 7.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) shouting into the phone (d) calling very late
8. 8.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) not saying who you are (d) shouting into the phone
12. 12.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
14. 14.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) calling at a fair time (d) eating while talking
15. 15.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) calling very late (d) calling at a fair time
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) saying your name (d) hanging up suddenly
22. 22.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) not saying who you are (d) greeting first
27. 27.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) mumbling your name (d) calling at a fair time
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
29. 29.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
30. 30.True or false: “calling very late” is a rude phone habit. (a) False (b) True
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) chatting to others (d) stating why you called
33. 33.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) eating while talking (d) chatting to others
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.Which of these is a polite phone habit? (a) eating while talking (b) saying thank you (c) calling very late (d) shouting into the phone
38. 38.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) speaking clearly (d) shouting into the phone
39. 39.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
40. 40.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students