Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 662 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
2. 2.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) not saying who you are (b) speaking clearly (c) saying your name (d) asking “Is now okay?”
4. 4.True or false: “saying your name” is a polite phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
8. 8.Which of these is a polite phone habit? (a) stating why you called (b) chatting to others (c) not saying who you are (d) hanging up suddenly
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) mumbling your name (d) saying your name
11. 11.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) noting key details (d) not saying who you are
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
13. 13.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
14. 14.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) a noisy background (d) saying thank you
15. 15.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) eating while talking (d) noting key details
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
18. 18.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) speaking clearly (d) calling very late
19. 19.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
21. 21.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) eating while talking (d) calling at a fair time
22. 22.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) stating why you called (d) eating while talking
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
27. 27.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
28. 28.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) chatting to others (d) a noisy background
30. 30.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) hanging up suddenly (d) calling very late
33. 33.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
34. 34.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) eating while talking (d) stating why you called
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) calling very late (d) asking “Is now okay?”
37. 37.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) shouting into the phone (d) noting key details
39. 39.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) speaking clearly (d) stating why you called
40. 40.True or false: “chatting to others” is a rude phone habit. (a) False (b) True

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