Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 663 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) a noisy background (d) speaking clearly
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
4. 4.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
5. 5.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) speaking clearly (d) stating why you called
7. 7.Which of these is a polite phone habit? (a) saying thank you (b) chatting to others (c) calling very late (d) hanging up suddenly
8. 8.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
9. 9.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
10. 10.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
11. 11.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) noting key details (d) a noisy background
12. 12.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
13. 13.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
14. 14.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
15. 15.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
16. 16.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
17. 17.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
18. 18.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
19. 19.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) eating while talking (d) stating why you called
21. 21.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
22. 22.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) greeting first (d) saying thank you
23. 23.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) eating while talking (d) speaking clearly
25. 25.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
26. 26.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) shouting into the phone (d) asking “Is now okay?”
27. 27.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
28. 28.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) calling at a fair time (d) not saying who you are
29. 29.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) greeting first (d) asking “Is now okay?”
31. 31.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
32. 32.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
35. 35.Which of these is a polite phone habit? (a) a noisy background (b) calling at a fair time (c) shouting into the phone (d) chatting to others
36. 36.Which of these is a polite phone habit? (a) stating why you called (b) not saying who you are (c) eating while talking (d) a noisy background
37. 37.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) asking “Is now okay?” (d) not saying who you are
39. 39.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) speaking clearly (d) calling very late
40. 40.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit

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