Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 664 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
2. 2.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) saying your name (d) not saying who you are
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) saying thank you (d) hanging up suddenly
7. 7.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) stating why you called (d) eating while talking
8. 8.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) saying thank you (d) hanging up suddenly
9. 9.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
10. 10.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
11. 11.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) a noisy background (d) calling very late
12. 12.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) saying your name (d) asking “Is now okay?”
15. 15.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) not saying who you are (d) hanging up suddenly
16. 16.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
17. 17.True or false: “greeting first” is a polite phone habit. (a) False (b) True
18. 18.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) saying thank you (d) shouting into the phone
19. 19.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
20. 20.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
21. 21.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) shouting into the phone (d) noting key details
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) calling at a fair time (d) saying thank you
23. 23.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) speaking clearly (d) saying thank you
24. 24.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) eating while talking (d) shouting into the phone
27. 27.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) a noisy background (d) mumbling your name
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) eating while talking (d) a noisy background
31. 31.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
32. 32.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) greeting first (d) saying your name
33. 33.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
36. 36.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) chatting to others (d) shouting into the phone
37. 37.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
38. 38.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) shouting into the phone (d) chatting to others
39. 39.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) not saying who you are (d) stating why you called
40. 40.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit

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