Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 667 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) noting key details (d) saying your name
5. 5.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
6. 6.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
7. 7.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) stating why you called (d) eating while talking
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
9. 9.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “noting key details” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) calling very late (d) not saying who you are
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) asking “Is now okay?” (d) shouting into the phone
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) chatting to others (d) greeting first
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) speaking clearly (d) a noisy background
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) not saying who you are (d) noting key details
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) calling at a fair time (d) greeting first
23. 23.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) stating why you called (d) shouting into the phone
24. 24.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) eating while talking (d) not saying who you are
25. 25.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) stating why you called (d) shouting into the phone
26. 26.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) calling very late (d) noting key details
27. 27.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) saying thank you (d) shouting into the phone
28. 28.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) speaking clearly (d) asking “Is now okay?”
29. 29.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
30. 30.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
32. 32.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) greeting first (d) calling at a fair time
36. 36.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
38. 38.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
39. 39.True or false: “greeting first” is a polite phone habit. (a) False (b) True
40. 40.True or false: “saying thank you” is a polite phone habit. (a) True (b) False

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