Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 668 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) asking “Is now okay?” (d) calling at a fair time
4. 4.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) stating why you called (d) not saying who you are
8. 8.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
10. 10.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) stating why you called (d) a noisy background
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
12. 12.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) shouting into the phone (d) a noisy background
18. 18.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
19. 19.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
20. 20.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) saying thank you (d) calling very late
22. 22.True or false: “calling very late” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) shouting into the phone (d) asking “Is now okay?”
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
25. 25.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
26. 26.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
28. 28.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) calling at a fair time (d) hanging up suddenly
30. 30.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) eating while talking (d) not saying who you are
31. 31.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
35. 35.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
36. 36.Which of these is a polite phone habit? (a) noting key details (b) shouting into the phone (c) calling very late (d) hanging up suddenly
37. 37.True or false: “greeting first” is a polite phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) greeting first (d) shouting into the phone
39. 39.True or false: “greeting first” is a rude phone habit. (a) False (b) True
40. 40.True or false: “stating why you called” is a rude phone habit. (a) True (b) False

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