Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 669 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) saying thank you (d) hanging up suddenly
2. 2.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) saying your name (d) mumbling your name
3. 3.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
4. 4.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
5. 5.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
6. 6.True or false: “calling very late” is a rude phone habit. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) chatting to others (d) a noisy background
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) greeting first (d) noting key details
9. 9.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) calling at a fair time (d) saying your name
11. 11.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) eating while talking (d) noting key details
13. 13.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
14. 14.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
17. 17.Which of these is a polite phone habit? (a) chatting to others (b) stating why you called (c) eating while talking (d) not saying who you are
18. 18.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) mumbling your name (d) asking “Is now okay?”
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “saying your name” is a rude phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) speaking clearly (d) saying your name
22. 22.True or false: “noting key details” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) hanging up suddenly (d) shouting into the phone
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) hanging up suddenly (d) mumbling your name
26. 26.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
27. 27.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
28. 28.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
29. 29.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
32. 32.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
33. 33.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) not saying who you are (d) asking “Is now okay?”
34. 34.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
35. 35.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
37. 37.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) calling at a fair time (d) saying your name
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
40. 40.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students