Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 670 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
3. 3.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) stating why you called (d) speaking clearly
6. 6.Which of these is a rude phone habit? (a) not saying who you are (b) speaking clearly (c) stating why you called (d) saying thank you
7. 7.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) saying your name (d) calling very late
9. 9.Which of these is a polite phone habit? (a) saying your name (b) mumbling your name (c) chatting to others (d) eating while talking
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
13. 13.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) mumbling your name (d) saying your name
16. 16.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) a noisy background (d) stating why you called
17. 17.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
18. 18.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) a noisy background (d) stating why you called
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
20. 20.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
21. 21.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
22. 22.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) speaking clearly (d) noting key details
24. 24.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
26. 26.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
28. 28.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
29. 29.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) chatting to others (d) mumbling your name
32. 32.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
33. 33.True or false: “saying your name” is a rude phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) greeting first (d) speaking clearly
35. 35.True or false: “greeting first” is a rude phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
37. 37.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
38. 38.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) calling very late (d) saying thank you
39. 39.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye

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